CAREER GUIDE FOR ELIGIBILITY SPECIALIST-GOVERNMENT
SOC Code: 43-4061
Pay Band(s): 4 (Salary Structure)
Standard Occupational Description: Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Government Eligibility Specialists in the Commonwealth are assigned to the following Roles in the Program Administration Career Group:
Program Administration Specialist I
While Government Eligibility Specialists within the Commonwealth are all located within Program Administration Career Group, individuals may want to pursue other opportunities within the Commonwealth depending upon individual training, education, knowledge, skills, abilities, and interests.
Other Career Group(s) that may be of interest are:
SKILLS, KNOWLEDGE, ABILITIES AND TASKS
(Technical and Functional Expertise)
Note: The technical and functional skills listed below are based on general occupational qualifications for Government Eligibility Specialist commonly recognized by most employers. Typically, you will not be required to have all of the skills listed to be a successful performer. Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.
1. Talking to others to convey information effectively.
2. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
3. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
4. Understanding written sentences and paragraphs in work related documents.
5. Actively looking for ways to help people.
6. Communicating effectively in writing as appropriate for the needs of the audience.
7. Being aware of others' reactions and understanding why they react as they do.
8. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
9. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
10. Using mathematics to solve problems.
Note: The technical and functional knowledge statements listed below are based on general occupational qualifications for Government Eligibility Specialist commonly recognized by most employers. Typically, you will not be required to have all of the knowledge listed to be a successful performer. Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.
The Knowledge of:
1. Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
2. Administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
3. Principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
4. Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
5. Government programs where individual are eligible to receive services and/or benefits and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Note: The technical and functional abilities listed below are based on general occupational qualifications for Government Eligibility Specialist commonly recognized by most employers. Typically, you will not be required to have all of the abilities listed to be a successful performer. Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.
The Ability to:
1. Communicate information and ideas in speaking so others will understand.
2. Listen to and understand information and ideas presented through spoken words and sentences.
3. Read and understand information and ideas presented in writing.
4. Communicate information and ideas in writing so others will understand.
5. Add, subtract, multiply, or divide quickly and correctly.
6. Speak clearly so others can understand you.
7. See details at close range (within a few feet of the observer).
8. Apply general rules to specific problems to produce answers that make sense.
9. Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
10. Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Note: The following is a list of sample tasks typically performed by Government Eligibility Specialist. Employees in this occupation will not necessarily perform all of the tasks listed.
1. Answer applicants' questions about benefits and claim procedures.
2. Check with other references to verify answers and obtain further information.
3. Compile, record, and evaluate personal, medical and financial data in order to verify completeness and accuracy, and to determine eligibility status.
4. Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
5. Initiate procedures to grant, modify, deny, or terminate benefits, services or assistance or refer applicants to other agencies for assistance.
6. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
7. Interview and investigate applicants and to gather information pertinent to their applications.
8. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
9. Keep records of assigned cases, and prepare required reports.
10. Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
Like people, occupations have traits or characteristics. These characteristics give important clues about the nature of the work and work environment, and give you an opportunity to match your own personal interests to a specific occupation. When you choose a job in an occupation that matches your own interests you have taken an important step in planning a successful and rewarding career.
The Government Eligibility Specialist occupation has the following characteristics:
Social Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
LICENSURE, REGISTRATION, OR CERTIFICATION REQUIREMENTS
Generally this is not required for most Government Eligibility Specialist positions in state government.
EDUCATIONAL, TRAINING, AND LEARNING OPPORTUNITIES
The Department of Labor provides the following information:
Eligibility interviewers, government programs determine the eligibility of individuals applying to receive government assistance such as welfare, unemployment benefits, social security benefits, and public housing. These interviewers gather the relevant personal and financial information on an applicant and, on the basis of the rules and regulations of the particular government program, grant, modify, deny, or terminate an individual's eligibility for the program in question. They also are involved in the detection of fraud committed by persons who try to obtain benefits they are not eligible to receive.
Most employers prefer a degree related to the eligibility program area such as social services, rehabilitation, business, insurance, management, or a closely related field of study.
Regardless of their level of educational attainment, eligibility specialists usually receive on-the-job training by the Commonwealth and the agencies. Under the guidance of a supervisor or other senior workers, new employees learn government programs' eligibility requirements, regulations, policies and procedures.
Competencies are a set of identified behaviors, knowledge, skills, and abilities that directly and positively impact the success of employees and the organization. Competencies can be observed and measured. When consistently demonstrated, competencies make employees particularly effective in their work. Competencies help lay out a road map to career success. You can use the Commonwealth Competencies to help improve your individual performance by adopting behaviors that make high performing employees successful in their jobs. In this way, you can use the Commonwealth Competencies for your further professional development.
The Commonwealth Competencies are:
1. Technical and Functional Expertise
2. Understanding the Business
3. Achieving Results
4. Serving the Customer
6. Interpersonal and Communication Skills
7. Leadership and Personal Effectiveness
The above competencies may be applied to employees throughout the Commonwealth of Virginia. They can be rank-ordered by agencies and hiring managers to represent the needs of a specific job. The rank ordering will change depending upon the occupation, an organization's priorities, the actual job requirements, and the supervisor's preferences.
Career success is both about what you do (applying your technical knowledge, skills, and ability) and how you do it (the consistent behaviors you demonstrate and choose to use) while interacting and communicating with others. Hopefully, by studying the Commonwealth competencies, identifying your developmental opportunities, and working to refine your own competence, you can take charge of your career!
For additional information about the Commonwealth Competencies go to: http://jobs.virginia.gov/cd_main.html. For the competencies, we first list the competencies and then define each. Finally, we list competency indicators; to describe what successful performance looks like.
COMMONWEALTH CAREER PATH
Career opportunities in the Commonwealth are not limited to moving up to the next highest role and pay band, changing positions, or to becoming a supervisor. That's because most roles describe a broad group of occupationally related positions that perform a range of work that requires increased knowledge and skills. For that reason, Commonwealth roles describe the career paths within the same or higher-level role for the same or different Career Group. The broad salary range and the Commonwealth's pay practices provide flexibility in recognizing career development and advancement. (Salary Structure)
For example: Government Eligibility Specialist
Sample Career Path
Program Administration Specialist I
The Program Administration Specialist I role provides a career track for the Government Eligibility Specialist who review claims to determine eligibility of claimant for services or retribution and the work ranges from entry level professional to first-line supervisors. Employees' responsibilities require a specialized knowledge of the program area and the laws, regulations, policies and procedures relevant to the program.
Program Administration Manager I
The Program Administration Manager I role provides a career track for first-level managers who perform day-to-day program administration and service delivery within organizational unit(s). Responsibilities include management of administrative, budgeting, operational and programmatic activities.
Program Administration Manager II
The Program Administration Manager II role provides career tracks for managers who focus on immediate to long-range program issues affecting the management of a program. Typical responsibilities within this role include management of administrative, budgeting, planning, scheduling, operational, and programmatic activities.
Program Administration Manager III
The Program Administration Manager III role provides career tracks for managers who oversee multiple program activities that are long-range in focus. Responsibilities include management of complex programs; identification of target population needs, monitoring programs, evaluation of overall program performance, implementation of policies and procedures, and supervision of all levels of program personnel.
ADDITIONAL OCCUPATIONAL INFORMATION CAN BE FOUND AT:
O*NET (Occupational Information Network)
Virginia Employment Commission
Career One Stop
Virginia Career Resource Network