CAREER GUIDE FOR GENERAL & OPERATIONS MANAGER

SOC Code: 11-1021

Pay Band(s): 5, 6 and 7 (Salary Structure)

Standard Occupational Description: Plan, direct, or coordinate the operations of companies or public and private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Includes owners and managers who head small business establishments whose duties are primarily managerial.

General & Operations Manager positions in the Commonwealth are assigned to the following Roles in the General Administration Career Group:

General Administration Manager I

General Administration Manager II

General Administration Manager III

While General & Operations Managers within the Commonwealth are located within the General Administration Career Group, individuals may want to pursue other opportunities within the Commonwealth depending upon individual training, education, knowledge, skills, abilities, and interests.   

Other Career Group(s) that may be of interest are:

Program Administration

Education Administration

SKILLS, KNOWLEDGE, ABILITIES AND TASKS

(Technical and Functional Expertise)

Skills
Note: The technical and functional skills listed below are based on general occupational qualifications for General & Operations Managers commonly recognized by most employers.  Typically, you will not be required to have all of the skills listed to be a successful performer.  Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.

  1. Communicating effectively in writing as appropriate for the needs of the audience.
  2. Talking to others to convey information effectively.
  3. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  4. Adjusting actions in relation to others' actions.
  5. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  6. Understanding written sentences and paragraphs in work related documents.
  7. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  8. Understanding the implications of new information for both current and future problem-solving and decision-making.
  9. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  10. Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge
Note: The technical and functional knowledge statements listed below are based on general occupational qualifications for General & Operations Managers commonly recognized by most employers.  Typically, you will not be required to have all of the knowledge listed to be a successful performer.  Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.

The Knowledge of:

  1. Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  2. Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  3. Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  4. Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  5. Economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  6. Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  7. Arithmetic, algebra, geometry, calculus, statistics, and their applications.
  8. Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  9. Media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  10. Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Abilities
Note: The technical and functional abilities listed below are based on general occupational qualifications for General & Operations Managers commonly recognized by most employers.  Typically, you will not be required to have all of the abilities listed to be a successful performer.  Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.

The Ability to:

  1. Listen to and understand information and ideas presented through spoken words and sentences.
  2. Communicate information and ideas in speaking so others will understand.
  3.  Read and understand information and ideas presented in writing.
  4.  Communicate information and ideas in writing so others will understand.
  5. Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  6. Speak clearly so others can understand you.
  7. Apply general rules to specific problems to produce answers that make sense.
  8. Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Tasks
Note:  The following is a list of sample tasks typically performed by General & Operations Managers.  Employees in this occupation will not necessarily perform all of the tasks listed. 

Tasks

  1. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  2. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  3. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  4. Manage staff, preparing work schedules and assigning specific duties.
  5. Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  6. Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  7. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  8. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  9. Develop and implement product marketing strategies including advertising campaigns and sales promotions.
  10. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.

INTERESTED?

Like people, occupations have traits or characteristics.  These characteristics give important clues about the nature of the work and work environment, and give you an opportunity to match your own personal interests to a specific occupation.  When you choose a job in an occupation that matches your own interests you have taken an important step in planning a successful and rewarding career.

The occupation of General & Operations Manager has Enterprising, Conventional and Social characteristics as described below:

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

LICENSURE, REGISTRATION, OR CERTIFICATION REQUIREMENTS

Generally this is not required for General & Operations Manager positions in state government.

However in some instances a license may be required. For example, if the business of an agency requires the General & Operations Manager to be lawyers, physicians, or engineers then licensure would be required.

Managers with the Commonwealth of Virginia are eligible for the Virginia Certified Manager Program offered by the Department of Human Resources. Web site is http://www.dpt.state.va.us/training/cpm/cpmhome.htm. This certificate program offers practitioner-oriented course work that builds upon management training programs offered through agencies, colleges, and universities.

The Institute of Certified Professional Managers is a certifying organization and offers a management certification program. The Institute is located at James Madison University, Harrisonburg, Virginia.  Web site is http://cob.jmu.edu/icpm. Management Skills is the theme of the program, which emphasizes the teaching and application of real-world, practical skills and techniques over theories, and critical-thinking skills over rote knowledge.

Certification is encouraged for professional growth.

EDUCATIONAL, TRAINING, AND LEARNING OPPORTUNITIES 

The Department of Labor provides the following information:

General and operations managers plan, direct, or coordinate the operations of companies or public and private sector organizations. Their duties include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one area of management or administration, such as personnel, purchasing, or administrative services. In some organizations, the duties of general and operations managers may overlap the duties of chief executive officers.

The formal education and experience of General & Operations Managers varies as widely as the nature of their responsibilities. Many have a bachelor’s or higher degree in business administration or liberal arts. Some managers in the public sector have a background in public administration. Others might have a background related to their jobs.

The State Council of Higher Education lists Virginia educational institutions having educational programs in business administration and public administration on their web site: http://www.schev.edu/Students/FindaProgram.asp?from=k12

Because many top executive positions are filled by promoting experienced, lower level managers when an opening occurs, many top managers have been promoted from within the organization.

General managers may advance to top executive positions, such as executive vice president, in their own organization or they may take a corresponding position in another firm or agency. They may even advance to peak corporate positions such as chief operating officer or chief executive officer.

Advancement may be accelerated by participation in company training programs that impart a broader knowledge of company policy and operations. Managers also can help their careers by becoming familiar with the latest developments in management techniques at national or local training programs sponsored by various industry and trade associations. Managers who have experience in a particular field, such as accounting or engineering, may attend executive development programs to facilitate their promotion to an even higher level. Participation in conferences and seminars can expand knowledge of national and international issues influencing the organization and can help the participants to develop a network of useful contacts.

COMMONWEALTH COMPETENCIES

Competencies are a set of identified behaviors, knowledge, skills, and abilities that directly and positively impact the success of employees and the organization. Competencies can be observed and measured.  When consistently demonstrated, competencies make employees particularly effective in their work.  Competencies help lay out a road map to career success.  You can use the Commonwealth Competencies to help improve your individual performance by adopting behaviors that make high performing employees successful in their jobs. In this way, you can use the Commonwealth Competencies for your further professional development.

The Commonwealth Competencies are:

  1. Technical and Functional Expertise
  2. Understanding the Business     
  3. Achieving Results
  4. Serving the Customer
  5. Teamwork
  6. Interpersonal and Communication Skills
  7. Leadership and Personal Effectiveness

The above competencies may be applied to employees throughout the Commonwealth of Virginia.  They can be rank-ordered by agencies and hiring managers to represent the needs of a specific job.  The rank ordering will change depending upon the occupation, an organization's priorities, the actual job requirements, and the supervisor's preferences. 

Career success is both about what you do (applying your technical knowledge, skills, and ability) and how you do it (the consistent behaviors you demonstrate and choose to use) while interacting and communicating with others.  Hopefully, by studying the Commonwealth competencies, identifying your developmental opportunities, and working to refine your own competence, you can take charge of your career!

For additional information about the Commonwealth Competencies go to: http://jobs.state.va.us/cc_planningctr.htm.  For the competencies, we first list the competencies and then define each.  Finally, we list competency indicators; to describe what successful performance looks like. 

COMMONWEALTH CAREER PATH

Career opportunities in the Commonwealth are not limited to moving “up” to the next highest role and pay band, changing positions, or to becoming a supervisor.  That’s because most roles describe a broad group of occupationally related positions that perform a range of work that requires increased knowledge and skills.  For that reason, Commonwealth roles describe the career paths within the same or higher-level role for the same or different Career Group.  The broad salary range and the Commonwealth’s pay practices provide flexibility in recognizing career development and advancement. (Salary Structure)

For example: General & Operations Manager

PAY BAND

MANAGER ROLES

5

General Administration Manager I

6

General Administration Manager II

7

General Administration Manager III

8

General Administration Manager IV

   

Sample Career Path

The General Administration Career Group provides career tracks for managers whose responsibilities are so diverse (administrative and operational) that they cannot be classified in any other career group. These career tracks follow:

General Administration Manager I

The General Administration Manager I role provides career tracks for the managers who are responsible for directing administrative/business management activities of a state agency satellite office or facility or a major division of a state agency or university. Employees do not typically have programmatic responsibilities.

General Administration Manager II

The General Administration Manager II role provides career tracks for senior-level managers who are responsible for all of the administrative/business management activities of a state agency or multiple divisions of a state agency or university. Employees do not typically have programmatic responsibilities.

General Administration Manager III

The General Administration Manager III role provides career tracks for executive-level managers who direct and oversee general administrative and business management functions within an agency to insure achievement of the agency mission and goals. This role also provides career tracks for the executive-level manager having both administrative and operational responsibilities.

General Administration Manager IV

The General Administration Manager IV role is for executive managers functioning at the highest levels within an agency. Employees are responsible for the general management of multiple organizational components within an agency in order to ensure achievement of agency mission and goals.

ADDITIONAL OCCUPATIONAL INFORMATION CAN BE FOUND AT: 

O*NET (Occupational Information Network) 

http://online.onetcenter.org/gen_search_page

Virginia Employment Commission 

http://www.alex.vec.state.va.us/

Career One Stop

 http://www.careeronestop.org/

Virginia Career Resource Network 

http://www.vacrn.net/

American Management Association:

http://www.amanet.org

Institute of Certified Professional Managers, James Madison University:

http://cob.jmu.edu/icpm/

International Public Management Association for Human Resources:

 http://www.ipma-hr.org

National Management Association:

 http://www.nma1.org