CAREER GUIDE FOR INSURANCE MANAGER

SOC Code: 11-9199

Pay Band(s): 5 and 6 (Salary Structure)

Standard Occupational Description: There is no standard occupational description for the occupation of Insurance Manager as used by the Commonwealth. This occupation would be included in the Managers, All Others. This group is comprised of many different types of manager occupations with a wide range of characteristics

Commonwealth of Virginia Description: Plan, direct, or coordinate insurance and risk management activities and staff of an organization.

Insurance Manager positions in the Commonwealth are assigned to the following Roles in the Land Acquisition and Property Management Career Group:

Land Acquisition and Property Management  Manager I

Land Acquisition and Property Management Manager II

While Insurance Managers within the Commonwealth are located within the Land Acquisition and Property Management Career Group, individuals may want to pursue other opportunities within the Commonwealth depending upon individual training, education, knowledge, skills, abilities, and interests.   

Other Career Group(s) that may be of interest are:

Financial Services

General Administration

Program Administration

Human Resources

Procurement

SKILLS, KNOWLEDGE, ABILITIES AND TASKS

(Technical and Functional Expertise)

Skills

Note: The technical and functional skills listed below are based on general occupational qualifications for Insurance Managers commonly recognized by most employers.  Typically, you will not be required to have all of the skills listed to be a successful performer.  Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.

  1. Motivating, developing, and directing people as they work, identifying the best people for the job.
  2. Communicating effectively in writing as appropriate for the needs of the audience.
  3. Talking to others to convey information effectively.
  4. Understanding written sentences and paragraphs in work related documents.
  5. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  6. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  7. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  8. Adjusting actions in relation to others' actions.
  9. Being aware of others' reactions and understanding why they react as they do.
  10. Bringing others together and trying to reconcile differences.

Knowledge

Note: The technical and functional knowledge statements listed below are based on general occupational qualifications for Insurance Managers commonly recognized by most employers.  Typically, you will not be required to have all of the knowledge listed to be a successful performer.  Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.

The Knowledge of:

  1. Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  2. Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  3. Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  4. Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  5. Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  6. Investigative and analytical techniques, procedures and requirements.

Abilities

Note: The technical and functional abilities listed below are based on general occupational qualifications for Insurance Managers commonly recognized by most employers.  Typically, you will not be required to have all of the abilities listed to be a successful performer.  Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.

The Ability to:

  1. Read and understand information and ideas presented in writing.
  2. Listen to and understand information and ideas presented through spoken words and sentences.
  3. Communicate information and ideas in speaking so others will understand.
  4. Communicate information and ideas in writing so others will understand.
  5. Apply general rules to specific problems to produce answers that make sense.
  6. Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  7. Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  8. Concentrate on a task over a period of time without being distracted.
  9. Identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  10. Manage projects and program objectives.

Tasks

Note:  The following is a list of sample tasks typically performed by Insurance Managers.  Employees in this occupation will not necessarily perform all of the tasks listed. 

Tasks

  1. Administer and direct insurance and self- insurance programs, including the handling of claims.
  2. Provide guidance and advise to management on developing, implementing and revising insurance programs and policies and resolving financial and legal issues.
  3. Direct preparation and distribution of written and verbal information to inform claimants and others of insurance policies, procedures and practices.
  4. Manage the design and development of tools to guide employees and others through making decisions that impact the agency's relations with claimants such as how to handle claims and litigation.
  5. Plan and organize special seminars and provide training for supervisors and employees to develop their understanding of caseload management.
  6. Supervise investigations of claims in compliance with regulations.
  7. Analyze reports submitted by claims supervisors, third party claims administrator, fiscal office and others.
  8. Represent the organization in formal meetings with outside organizations on matters dealing with insurance matters.

INTERESTED?

Like people, occupations have traits or characteristics.  These characteristics give important clues about the nature of the work and work environment, and give you an opportunity to match your own personal interests to a specific occupation.  When you choose a job in an occupation that matches your own interests you have taken an important step in planning a successful and rewarding career.

The occupation of Insurance Manager has characteristics as described below:

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

LICENSURE, REGISTRATION, OR CERTIFICATION REQUIREMENTS

Generally this is not required for Insurance Manager positions in state government.

However certification may enhance professional growth and career opportunities.

Managers with the Commonwealth of Virginia are eligible for the Virginia Certified Manager Program offered by the Department of Human Resource Management. Web site is http://www.dpt.state.va.us/training/cpm/cpmhome.htm. This certificate program offers practitioner-oriented course work that builds upon management training programs offered through agencies, colleges, and universities.

Attainment of the Certified Administrative Manager (CAM) designation offered by the Institute of Certified Professional Managers, through work experience and successful completion of examinations, can increase a manager's advancement potential. The Institute of Certified Professional Managers is a certifying organization and offers a management certification program. The Institute is located at James Madison University, Harrisonburg, Virginia.  Web site is http://cob.jmu.edu/icpm. Management Skills is the theme of the program, which emphasizes the teaching and application of real-world, practical skills and techniques over theories, and critical-thinking skills over rote knowledge.

The Insurance Institute of America, http://www.aicpcu.org, certifies those working as insurance manager in the following areas: Associate in Management, Associate in Risk Management, and Associate in Risk Management for Public Entities.

EDUCATIONAL, TRAINING, AND LEARNING OPPORTUNITIES 

The Department of Labor provides the following information:

Risk and insurance managers oversee programs to minimize risks and losses that might arise from financial transactions and business operations undertaken by the institution. They also manage the organization's insurance budget.

A bachelor's degree in finance, accounting, economics, pubic administration or business administration is the minimum academic preparation for insurance managers. However, many employers now seek graduates with a master's degree, preferably in business administration, public administration, finance, or risk management.

Continuing education (CE) in claims is very important for insurance managers because new Federal and State laws and court decisions frequently affect how claims are handled or who is covered by insurance policies.

COMMONWEALTH COMPETENCIES

Competencies are a set of identified behaviors, knowledge, skills, and abilities that directly and positively impact the success of employees and the organization. Competencies can be observed and measured.  When consistently demonstrated, competencies make employees particularly effective in their work.  Competencies help lay out a road map to career success.  You can use the Commonwealth Competencies to help improve your individual performance by adopting behaviors that make high performing employees successful in their jobs. In this way, you can use the Commonwealth Competencies for your further professional development.

The Commonwealth Competencies are:

  1. Technical and Functional Expertise
  2. Understanding the Business     
  3. Achieving Results
  4. Serving the Customer
  5. Teamwork
  6. Interpersonal and Communication Skills
  7. Leadership and Personal Effectiveness

The above competencies may be applied to employees throughout the Commonwealth of Virginia.  They can be rank-ordered by agencies and hiring managers to represent the needs of a specific job.  The rank ordering will change depending upon the occupation, an organization's priorities, the actual job requirements, and the supervisor's preferences. 

Career success is both about what you do (applying your technical knowledge, skills, and ability) and how you do it (the consistent behaviors you demonstrate and choose to use) while interacting and communicating with others.  Hopefully, by studying the Commonwealth competencies, identifying your developmental opportunities, and working to refine your own competence, you can take charge of your career!

For additional information about the Commonwealth Competencies go to: http://jobs.state.va.us/cc_planningctr.htm.  For the competencies, we first list the competencies and then define each.  Finally, we list competency indicators; to describe what successful performance looks like. 

COMMONWEALTH CAREER PATH

Career opportunities in the Commonwealth are not limited to moving “up” to the next highest role and pay band, changing positions, or to becoming a supervisor.  That's because most roles describe a broad group of occupationally related positions that perform a range of work that requires increased knowledge and skills.  For that reason, Commonwealth roles describe the career paths within the same or higher-level role for the same or different Career Group.  The broad salary range and the Commonwealth's pay practices provide flexibility in recognizing career development and advancement. (Salary Structure

For example: Insurance Claims Adjuster

PAY BAND

PRACTITIONER ROLES

 

PAY BAND

MANAGER ROLES

4

Land Acquisition and Property Management Agent II

 

5

Land Acquisition and Property Manager I

5

Land Acquisition and Property Management Agent II

 

6

Land Acquisition and Property Manager II

Sample Career Path

Land Acquisition and Property Management Agent II

The Land Acquisition and Property Management Agent II role provides career tracks for Insurance Claims Adjusters whose responsibilities range from entry- to journey-level.

Land Acquisition and Property Management Agent III

The Land Acquisition and Property Management Agent III role provides career tracks for insurance claims adjusters who perform, lead, and/or supervise insurance and property management activities.

Land Acquisition and Property Manager I

The Land Acquisition and Property Manager I role provides career tracks for first-level managers who manage the work of staff engaged in equipment and facilities management Program and project planning and prioritization are typical responsibilities of this role.

Land Acquisition and Property Manager II

The Land Acquisition and Property Manager II role provides career tracks for senior-level managers who exercise broad discretion in developing, implementing, and/or administering multiple, regional, or statewide programs.

ADDITIONAL OCCUPATIONAL INFORMATION CAN BE FOUND AT: 

O*NET (Occupational Information Network) 

http://online.onetcenter.org/gen_search_page

Virginia Employment Commission 

http://www.alex.vec.state.va.us/

Career One Stop

  http://www.careeronestop.org/

Virginia Career Resource Network 

http://www.vacrn.net/

Insurance Institute of America

 http://www.aicpcu.org

International Claim Association

http://www.claim.org